Responsible Gaming
At Grosvenor Casino, we are committed to promoting responsible gaming practices. We believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems.
Age Verification
Gambling is only for adults aged 18 and over in Great Britain. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, please do not attempt to gamble or access gambling services.
Warning Signs of Problem Gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Neglecting work, education, or personal relationships due to gambling
- Experiencing mood swings or anxiety related to gambling
- Increasing the amount wagered to feel the same excitement
- Feeling unable to stop or control gambling behaviour
- Borrowing money to gamble or pay off gambling debts
- Lying about the extent of gambling activity
Self-Help Tools
Grosvenor Casino and licensed operators provide several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a limit on losses you are willing to accept
- Reality Checks: Receive regular reminders of how long you've been gambling and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling services
- Time-Out: Take a break from gambling for a set period
Contact Grosvenor Casino directly for information on implementing these tools on your account.
Support Organisations
If you or someone you know needs support with problem gambling, the following organisations provide free, confidential help:
United Kingdom
- GamCare – Free counselling and support services
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk - National Problem Gambling Clinic
Phone: 0203 870 4000 - Gamblers Anonymous – Support groups across the UK
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de
Get Help Today
If you are struggling with gambling, please reach out for support. There is no shame in seeking help, and support is available 24/7. The earlier you seek assistance, the sooner you can regain control. Contact one of the organisations listed above – they are confidential, free, and genuinely care about your wellbeing.